QUESTION ANSWER

Where can I find the car rental policy?

Follow this link: rules for renting a car.

Do I need a residence permit to rent a car?

No, I do not. You can rent a car without registration or registration card.

Is there any minimum experience or age for the driver?

Yes, of course. Minimum age: 25 years. Experience: from 2 years.

Can I book a car for the dates I want?

Yes, please fill out the full application form for the car you have chosen and the desired dates.

Is it possible to pay by plastic card?

You can pay by any card, but you will have to leave a deposit in cash.

How quickly can I get a rental car?

It takes about 10 minutes for first time rented car, and less than 5 minutes for regular customers.

I am arriving at Khrabrovo airport. Can I pick up the car when I arrive and then drop it off at the hotel when I check out?

Yes, of course. You can pick up and drop off the car.

What happens if I do not return the car in time?

We give 20 minutes free of charge for returning the car. If you are late, you will have to pay a contractual surcharge. If you are more than 2 hours late, you will pay the entire day. In any case you should call the office and inform us about it.

What to do if the car broke down on the road or does not start?

If your car has technical problems, please call us at 8 995 222 6286. Our specialists will do their best to solve the problem or provide you with a replacement car in the shortest possible time. We can also have a car towed by our partners.

Where to pick up the car?

You can sign a rental agreement and pick up the car at our main office in Kaliningrad, Streletskaya str. 21A, or you can order a pickup at your address.

Who pays for repairs in case of an accident?

All cars in our fleet are insured under the MTPL insurance form. The principle of MTPL insurance is the following: if your car is damaged in an accident through the fault of the insured driver and a third party is injured, then the damaged car can be repaired under MTPL insurance for up to 400 thousand rubles. At the same time it will be possible to cover medical treatment expenses – up to 500 thousand rubles. The rest of the sum and the expenses of car rental will be covered by a separate payment by the customer.

If you get in an accident and it was not your fault you draw up the documents and just return the car to us or exchange it for a new one. In this case you have no financial obligations to the company.